☆Frequently Asked Questions☆
Once you've placed your order, it's important to verify all details such as sizing, shipping info, and more beforehand, as we are unable to cancel orders once they are submitted!
We reserve the right to cancel any order for any reason. If we are unable to receive a response from you after reaching out numerous times or after 5 days to confirm your shipping address, identity or any other issues, we may choose to cancel the order- this may or may NOT include a refund. It is crucial to ensure that your address is complete, including the apartment or suite number, when checking out. This helps us process your order smoothly and ensures that you receive your products without any issues.
For model inquiries please get in touch with our team at
hotgirllabel@gmail.com or @hotgirllabel on Instagram
For weekday inquiries please allow up to 48 hours for a reply. For weekend inquires, we will reply next business day
Hot Girl Label ships worldwide through USPS, DHL, and UPS from North Carolina, USA.
Domestic (USA)
STANDARD (3 to 5 business days): $8.95 and up based on weight.
PRIORITY (2 to 3 business days): $11.95 and up based on weight
EXPRESS (1 to 2 business days): Calculated by carrier.
Please confirm with the product description regarding on-hand and pre-orders. Standard processing time for orders on hand is 1-3 business days unless stated otherwise on the product page. For pre-ordered items, we have a processing time of 2-4 business weeks. (Companies such as FashionNova & SHEIN follow the same timeframe) After that, your order will follow carrier transit times depending on your shipping choice at checkout.
Carrier transit time begins after processing and once your order ships.
WHAT IS YOUR EXCHANGE/RETURN POLICY?
Currently, all sales are final. We do not accept returns or exchanges. Thank you for your understanding.
WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?
In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email on the same day of the package being marked as delivered. Customers must include photos of the damaged product and photos of tracking marked as “delivered” to be eligible for a solution from us. Please note: It is not a 100% guarantee that you will receive money back or a replacement.
WHAT IF MY ORDER NEVER ARRIVES OR IS STOLEN?
When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route Protect is premium package protection for your online orders. Purchased Route Protect and need to file a shipping issue? File here:
https://claims.route.com
We are not responsible for lost, stolen or damaged packages unless Route Protect was purchased at checkout. If it was purchased, and your order is still missing/damaged, please make a claim : https://claims.route.com
HOW DOES ROUTE HANDLE REFUNDS OR REORDERS?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
WHAT ARE ROUTES TERMS AND CONDITIONS?
Route's terms and conditions are listed
here: https://route.com/terms-and-conditions/.