WHAT IS YOUR EXCHANGE/RETURN POLICY?

Currently, all sales are final. We do not accept returns or exchanges. Thank you for your understanding.

 

WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?

In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email on the same day of the package being marked as delivered. Customers must include photos of the damaged product and photos of tracking marked as “delivered” to be eligible for a solution from us. Please note: It is not a 100% guarantee that you will receive money back or a replacement.

 

WHAT IF MY ORDER NEVER ARRIVES OR IS STOLEN?

When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route Protect is premium package protection for your online orders. Purchased Route Protect and need to file a shipping issue? File here:

https://claims.route.com

We are not responsible for lost, stolen or damaged packages unless Route Protect was purchased at checkout. If it was purchased, and your order is still missing/damaged, please make a claim : https://claims.route.com

 

HOW DOES ROUTE HANDLE REFUNDS OR REORDERS?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, the Route premium are not included.

 Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!

 

WHAT ARE ROUTES TERMS AND CONDITIONS?

Route's terms and conditions are listed

here: https://route.com/terms-and-conditions/.